Support

Help with the Blur Video app. Most questions are answered below; for anything else, email us and we reply within two business days.

Contact: contact@vidjar.net
Please include your device model, iOS version, and for export problems the clip's length and resolution.
Email support

A face, plate or text was missed

Automatic detection runs one pass over the clip and adds a layer for everything it finds. For anything it missed, use Blur Anything to drop a blur on the spot and tap Track so it follows the subject, or Paint a Blur to draw over it by hand. Always scrub through the whole clip before sharing.

Tracking drifts or loses the subject

Tracking works best when the subject stays in frame and is not hidden for long. Split the clip where the subject disappears and re-track from that point, or add a second blur layer for the second half.

Export is slow or fails

Everything renders on your phone, so 4K and long clips take longer and need free storage (roughly twice the source file size). Close other apps, keep the phone plugged in, and try a lower resolution first to confirm the edit. If an export fails repeatedly, email us the clip length, resolution and format you chose.

Pro, subscriptions and refunds

Pro unlocks higher resolutions, additional formats and watermark removal. Purchases are processed by Apple. To cancel, open Settings → your name → Subscriptions on your iPhone. To request a refund, use reportaproblem.apple.com; we cannot issue App Store refunds directly.

Restore purchases

If Pro is missing after reinstalling or switching devices, open the App's settings and tap Restore Purchases while signed into the same Apple ID.

Privacy: where do my videos go?

Nowhere. Detection, tracking, blurring and export all run on your device. The App never uploads your footage. See the Privacy Policy for the small amount of purchase and usage data that is collected.

Delete my data

Deleting the App removes its projects from your device. Exports you saved to Photos or Files stay until you delete them. To have any support emails or purchase-related records we hold removed, email contact@vidjar.net.

Feature requests and bugs

Tell us what you'd like to blur next, or what broke. Screenshots or a short screen recording help a lot.